Shipping policy

At APEX Watch Mods, every watch is hand‑assembled to order. Our shipping process is designed to be clear, fair, and transparent so you always know what to expect.


 Build & Processing Time

All watches are custom‑built by hand.

  • Standard build time: 7–10 working days

  • Busy periods / complex mods: Up to 14 working days

You will receive an order confirmation email, followed by a dispatch email with tracking once your watch has shipped.


 United Kingdom Shipping — Royal Mail

  • Courier: Royal Mail Tracked 24/48

  • Price: £5

  • Transit Time: 1–3 working days

  • Free Shipping on orders over £150

  • Tracking provided automatically


 European Union Shipping — UPS

  • Courier: UPS Standard / Express

  • Price: £15

  • Transit Time: 3–7 working days

  • Free Shipping on orders over £200

  • Tracking included

  • Customs fees (if applicable) are the customer’s responsibility


 International Shipping — UPS Express Saver

  • Price: £15

  • Transit Time: 5–10 working days

  • Free Shipping on orders over £200

  • Tracking included

  • Customs/import duties may apply depending on your country


 Rest of the World — DHL Express

  • Price: £20

  • Transit Time: 5–15 working days

  • Free Shipping not available

 Lost or Delayed Packages

If your package is delayed or appears lost:

  • We will open an investigation with the courier

  • Replacements are issued only after the courier confirms the package is lost

  • Incorrect or incomplete addresses provided by the customer are not covered


 Damaged Deliveries

If your watch arrives damaged:

  • Contact us within 48 hours

  • Provide clear photos or videos

  • We will arrange a repair or replacement depending on the issue


 Address Changes

  • Address changes can only be made before dispatch

  • Once shipped, the address cannot be modified


 Order Tracking

All orders include tracking. A tracking link will be emailed to you once your watch has been dispatched.


 Final Notes

By placing an order with APEX Watch Mods, you acknowledge:

  • Build times may vary depending on workload

  • International customers are responsible for customs fees

  • Courier delays are outside our control